Privacy Policy

Jurisdiction

This Privacy Policy is governed by the laws of the United States and applies to users accessing our website and purchasing products within eligible U.S. delivery regions (contiguous United States, Hawaii, and Alaska).

Dcicmc operates an administrative office in China while providing products and customer support exclusively to customers within the United States.

Thank you for choosing Dcicmc. We are committed to protecting your privacy and handling your personal information in a responsible and transparent manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect personal information solely for order fulfillment, customer support, and operational purposes.

1.1 Information You Provide

When you place an order or interact with us, we may collect:

  • Name
  • Shipping address
  • Billing address
  • Email address
  • Phone number
  • Payment information (processed securely via third-party providers)
  • Customer service communications

When you subscribe to our newsletter, we collect:

  • Email address

1.2 Information Collected Automatically

We may automatically collect limited technical information, including:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on the website

This information is used for website performance, analytics, and service improvement. It is not used to personally identify you unless required for security or fraud prevention.

2. Payment Security & Data Protection

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

Secure Transmission

Our website uses SSL (Secure Socket Layer) encryption to protect sensitive data during transmission.

Third-Party Payment Processors

Payments are processed through PCI-DSS compliant third-party payment providers. Dcicmc does not store full credit card numbers on its servers after transaction completion.

Limited Access

Access to personal information is restricted to authorized personnel who require the data for legitimate business operations.

While we take reasonable steps to protect your information, no method of internet transmission or storage is completely secure.

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Verify payments
  • Arrange shipping and provide tracking updates
  • Respond to customer service inquiries
  • Send newsletters (only if you opt in)
  • Improve website functionality and customer experience

You may unsubscribe from marketing emails at any time using the link provided in the email.

4. Information Sharing

We do not sell or rent personal information to third parties for marketing purposes.

We may share information only with:

Service Providers

Shipping carriers, payment processors, and service partners assisting in order fulfillment. These providers are required to use the information solely for service-related purposes.

Legal Compliance

When required by law, regulation, or valid legal process.

5. Advertising & Marketing Use

We will not use your name, image, or identifiable personal data in promotional materials without your prior consent.

We do not authorize third parties to use your personal information for independent advertising purposes.

6. Your Rights

Depending on applicable U.S. laws, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of personal information (subject to legal retention requirements)
  • Opt out of marketing communications

To submit a request, contact:
service@axdeo.com

7. Data Retention

We retain personal information only for as long as reasonably necessary for business or legal purposes.

  • Order records may be retained for up to 7 years for tax and accounting compliance.
  • Newsletter data is retained until you unsubscribe.

After the retention period, information is securely deleted or anonymized.

8. Contact Information

If you have questions regarding this Privacy Policy, please contact:

Email: service@axdeo.com
Mailing Address: 789 Oak Avenue, Unit 102, Chicago, IL 60601, United States

Customer inquiries are typically answered within:

  • 24 business hours (Monday–Friday)
  • 48–72 business hours on weekends or U.S. federal holidays

9. Policy Updates

We may update this Privacy Policy from time to time to reflect operational or legal changes. Updates will be posted on this page with a revised effective date.